Please find more information about the warranty conditions below:
CD OR DVD CASE
If you receive a broken case with an article you ordered from us, but the article itself is not damaged, you need not return the article. If you immediately contact the Customer Service Desk by e-mail, we will send you a new case free of charge. Please clearly state the article in question and the type of case that was damaged. We cannot send you another copy of the booklet; you will receive an empty case.
When you return an article, you do not automatically receive a replacement copy. In the case of a CD, DVD or B2S Merchandise, the paid amount will be transferred back into your account as soon as we have received your return. You can then place another order if you would like a new copy.
Manufacturer's warranties apply to all articles in our assortment. This means you are entitled to the standard warranty conditions as determined by the manufacturer of the article. If you have any questions, or would like to claim the warranty, please contact the B2S Customer Service Desk.
CD, DVD OR B2S MERCHANDISE
If you receive a CD, DVD or B2S Merchandise in damaged condition, you can return it within 7 days of receipt. Please make sure to include the original invoice/shipping manifest. Please state the reason for the return on the reverse of the invoice/shipping manifest and send the article to:
stating the order number
PO box 8794
3009 AT Rotterdam